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North of Tyne Primary Care Trust

KILLINGWORTH HEALTH CENTRE

Dr Mark R Preston MBBS, DRCOG, MRCGP, DFFP

*Dr Angela H Austin MBBS, DRCOG, MRCGP, DFFP

*Dr Jane E Chalmers MBBS, DRCOG, MRCGP, DFFP

* Female

Welcome to our Practice

The Team

Here to help you

We are a small friendly, forward thinking practice and have been established in Killingworth for over 25 years.

Dr Mark Preston and Dr Angela Austin are a husband and wife partnership who are able to offer a wide range of services, including minor surgery, joint injections, Implanon contraceptive hormone implants and coil fittings

Part Time GP, Dr Jane Chalmers is an experienced GP having worked in other Practices. Dr Chalmers is able to offer Implanon contraceptive hormone implants/removals, coil fitting and some minor surgery.

Our Practice Nurses (Sr Gill Humble and Sr Kath Rose), are involved in specialist clinics and can offer a full range of care for patients with long term special needs, particularly those with asthma, COPD, diabetes and coronary heart disease. Our nurses also undertake ear syringing, cervical smears, baby and travel immunisation, family planning and contraception advice. Kath can also insert/remove implants and coil removals. Both can offer general dietary and lifestyle advice.

Our Health Care Assistant (Mrs Vicky Swaile) also supports Gill and Kath with the above and can also offer flu, Pneumovax and B12 injections, general healthcare advice, smoking cessation, foot screening, blood pressure checks, phlebotomy (taking bloods), and new patient checks. Vicky has the honour of being able to get blood painlessly where others have failed!

Our District Nursing Team (Claire, Tracy, Denise and Joanne) provide health care to the housebound and terminally ill as well as treatment at our surgery and also advise about care and convalescence following discharge from hospital.

Attached Health Visitors Christine Gill & Sue Rowland are here to help families particularly those with babies and small children.

Midwife Sr. Sue Armitage runs antenatal clinics and helps with all aspects of maternity care.

The Admin/Reception Staff normally your first point of contact with the practice are Cath, Chris, Jennera, Carol, Joanne and Susan. Like that well known supermarket - always happy to help.

Susan and Joanne also have extra skills having been fully trained to perform phlebotomy (taking bloods) and take blood pressure readings so are able to offer these services when we are extra busy or when Vicky our Health Care Assistant is unavailable. Joanne has also been fully trained to perform ear syringing, again to provide an extra service during busy periods.

Practice Manager - Mrs Jane Burns - is happy to discuss any suggestions, comments or complaints you might have.

At different times during the week we also provide the specialised services of a Counsellor, Psychologist, Mental Health Care Worker, and Physiotherapist.

Our practice based philosophy is to provide the highest quality primary health care to our patients and value the concept of the 'family doctor'.

Teaching

The practice occasionally undertakes the training of medical students or persons intending to become health care professionals. You may occasionally be asked if a student can sit in at your consultation. if you're not happy with this, for whatever reason, please say so - it is your choice if you wish to be seen alone during the consultation.

We undertake to:

	treat you with courtesy and respect at all times.
	treat you as a partner and discuss with you the care and treatment we can provide.
	give you full information on the services we offer.
	provide you with emergency care when you need it.
	refer you for a further opinion when both you and the doctor treating you agree it is necessary and would be of benefit.
	keep your records confidential.
	give you a full and prompt reply to any complaints your make about the service we provide

In return we ask you:

	to treat us in the same manner as you would wish to be treated yourself. We understand illness can be very stressful and worrying.
	if you have a problem, please do not take it out of our staff, who are doing their best to help you. If you have a problem, our practice manager will be able to deal with most issues. You can either make an appointment or to see her in person or write to her. If the problem cannot wait, then please leave a telephone number where you can be contacted for the rest of the day.
	if you move house please inform the reception staff of your new address when you are in the surgery. Alternatively, email or telephone the surgery with your new address. It is important to let us know as you may no longer be within the practice boundary. This is important if you have been referred to hospital. a large number of hospital outpatient appointments are missed due to a patient changing address after the referral letter has been sent and before the appointment has been sent out. It is also very important to tell the hospital of your new address if you are on a waiting list for an operation. The quickest way to find yourself at the front of a hospital queue is to be available at short notice, which means a correct address and telephone number. If you are unable to keep an appointment, then let the hospital know and someone else can have your appointment.

Location and Boundary Area

Killingworth Health Centre is a purpose built Health Centre situated next to the Wm Morrison's complex. It opened in January 2004, after many years based in the old Killingworth Centre and serves the local urban population. Also, on site is David Reeve Dentist, Boots Pharmacy and Wellspring Medical Practice.

Our boundary area extends slightly east and south of the map below covers all NE12 postcodes including Killingworth, Forest Hall, Benton, West Moor, Palmersville, Benton Square, and Camperdown . We also cover the NE23 Burradon postcode. Unfortunately due to logistics, should you relocate outside our boundary area you may be asked to find another GP.

The following buses either come past the surgery enroute through Killingworth or to the main shopping centre close by: 62, 63, X63, 356, 319, 350, 351, 344, 343, 366.

Opening Hours

We are open on Monday 8.30 am - 8.30 pm. Morning surgery is held from 9.00 am - 12.30 pm. Afternoon surgery is held from 3.00 - 5.30pm and *evening surgery 6.30 pm- 8.30 pm

Tuesday - Friday 8.30 am - 6.00 pm with a range of surgeries being held each morning from 9.00 am - 12.30 pm. Afternoon surgeries are held from 3.00 - 5.30pm.

Please note that we can offer a phlebotomy service (bloods) on Monday - Friday mornings from 8.30 am - 9.30 am to anyone needing fasting bloods.

The surgery is closed on Saturday, Sunday and all statutory holidays. If you need to see the doctor urgently outside of normal surgery hours, please ring 0300 123 4343

*Where a statutory holiday falls on a Monday, the Monday evening surgery will be held on an alternative evening. Patients will be notified of this when making their appointment the week prior to the Bank Holiday.

Car Parking and Disabled Access

We have a small shared car park outside the building and easy access for wheelchairs. Alternatively during busy periods, patients can park in the Morrison's Supermarket car park. There are stairs from the car part and there is also wheelchair access via a ramp behind McDonalds. We also have facilities inside the building for the disabled.

Contact Information

To Register with us, please call at the surgery and ask for a registration form.

Telephone: 0191 216 0061
FAX: 0191 268 5360
Postal address: Dr M R Preston & Dr A H Austin, Killingworth Health Centre, Citadel East, Killingworth, Newcastle upon Tyne, NE12 6HS
Electronic mail: General Information: enquiries.prestonandaustin@nhs.net

There is a hearing loop system at our reception desk. If this would be helpful to you and you have a hearing aid with a "T" setting, simply switch it to "T".

Send mail to Killingworth Health Centre with questions or comments about this web site.
Last modified: June, 2010

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